When seeking help with your Skype login or any issue related to it, it is crucial to provide sufficient details to facilitate a smooth and efficient resolution process. To ensure that you get the best possible support from the community, please follow these guidelines.

Firstly, always check the FAQ's and/or utilize the community search before posting any new topics or follow-up posts. This enables us to verify your entitlement for using certain features and ensures that we have a clear understanding of the issue at hand.

When reporting an issue, provide all relevant details simultaneously. This includes information such as:

* Whether the issue is a day-one problem or occurred after an upgrade

* Any relevant details about the device in question, including the MAC address or serial number

* If possible, attach logs or use the code tag to share them

* Consult the Troubleshooting Section found within the FAQ if applicable

For UC Software 5.9.0 and later versions, simply provide the Web Interface Diagnostics > Download Support Information Package. For UC Software 4.0.0 or later, use the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup to obtain a backup of the phone.

Additionally, please provide information about your Polycom infrastructure (RPRM, PDMS, or BToE) and call platform (openSIP, Skype for Business Online, Skype for Business on Premise, Lync). Lastly, ensure that you provide the exact software version of your phone.

By following these guidelines, you can help limit the number of questions that need to be asked and ensure that any voluntary participant within the community does not spend additional time chasing basic information. Remember, it is a reminder that both the community's Must Read First and the community's FAQ reference the basic minimum information a new or follow-up post should contain.

By providing these essential details, you can get the support you need quickly and efficiently, ensuring a positive experience for everyone involved.

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